FREQUENTLY ASKED QUESTIONS
You can register on the homepage by clicking on the “person” icon in the top right of the orange bar. Here you can enter your details. After registering you will receive a confirmation from us. After logging in you can start ordering.
Click here and enter the email address known to us. You will then receive an email from us with instructions on how to change your password.
We are open on workdays from 08:00 AM – 05:00 PM
You can sign up for our newsletter at the bottom of the homepage. If you want to unsubscribe from the newsletter, you can unsubscribe via the last received newsletter. At the bottom of this newsletter it says ‘unsubscribe’.
You can change your customer account by clicking on the “person” icon at the top right of the orange bar and logging in. You can then change various data.
For every product for which a manual and / or brochure is available, you will find a button that you can click to select thethe relevant manual / folder. You can also find the manuals and brochures of our products in the knowledge base.
This is only possible if the package has not yet been offered with the shipping service. You can let us know via email / telephone / chat if your order needs to be changed or canceled and we can inquire whether this is still possible. If the package has already been offered with the shipping service, we will try to find a solution with you.
Yes this is possible, we ship world wide. If you have any troubles ordering please contact our customer service.
For example, if you want to order a larger quantity of products, you can always request a quote without obligation via our customer service. Please state the name of the article, article number, the desired version and desired quantity.
You will receive a Track & Trace code from us by email as soon as your package is shipped.
Collection is possible on working days between 08:00 AM – 05:00 PM. Our address details are: Nieuwkoop B.V. Aalsmeerderweg 249 S 1432 CM Aalsmeer
Achteraf betalen/betalen op rekening is alleen op aanvraag mogelijk voor zakelijke klanten. Neemt u hiervoor a.u.b. contact op met onze klantenservice.
As soon as we have received your return package, the return will be processed. You will receive the purchase amount back to your account within a few days after processing your return. The refund will be made via the payment method you have chosen when paying for the order. Have you not received the refund? Please notify us so that we can sort it out for you and still refund. Heeft u de terugbetaling niet ontvangen? Breng ons dan a.u.b. op de hoogte zodat we het voor u kunnen uitzoeken en alsnog kunnen terugbetalen.